Refund policy

At Signs Designs, DTF Transfers & More, most of our products are custom-made, personalized, or printed specifically for each customer. Because of this, please review your artwork, sizes, quantities, spelling, and order details carefully before submitting your order.

IMPORTANT: Once a custom order has entered production, it is generally non-returnable and non-refundable.

Custom & Personalized Orders

Because our products are created specifically for you, custom and personalized products cannot normally be returned or refunded once production has started.

This includes:

  • DTF Transfers

  • DTF Gang Sheets

  • Custom Decals

  • Signs & Banners

  • Screen Printed Apparel

  • Commercial & Fleet Wraps

  • Vehicle Color-Change Wraps

  • Custom Business Advertising Products

  • Products created using customer-supplied artwork or specifications

We cannot normally issue refunds for change of mind, incorrect sizes selected by the customer, spelling mistakes, unwanted backgrounds, incorrect artwork, or other errors contained in submitted files.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us immediately.

If production has not started, we will do our best to accommodate your request.

Once your order has entered production, it may no longer be eligible for a change, cancellation, or refund.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the problem

  • Clear photos of the product

  • Photos of the shipping packaging if damaged in transit

After reviewing the issue, we may provide a replacement, reprint, store credit, or refund, depending on the circumstances.

DTF Transfer Claims

Please inspect all DTF transfers before pressing them.

Do not press the entire order if you believe there is a printing defect. Contact us first.

Signs Designs cannot be responsible for application problems caused by:

  • Incorrect temperature

  • Incorrect pressure

  • Incorrect pressing time

  • Improper peeling

  • Using a household iron

  • Incorrect garment material

  • Customer application errors

  • Heat press calibration issues

Always follow our DTF Pressing Instructions and test your heat press settings before completing a large production run.

Artwork & File Issues

Orders are produced using the artwork submitted or approved by the customer.

Customers are responsible for verifying:

  • Spelling

  • Dimensions

  • Artwork quality

  • Resolution

  • Colors

  • Transparency

  • Orientation

  • Design placement

For DTF printing, we recommend:

PNG preferred
300 DPI recommended
Transparent background
Maximum width: 33.5 inches

Signs Designs is not responsible for errors contained in customer-supplied artwork.

Low-resolution, incorrectly sized, pixelated, incomplete, or improperly prepared artwork may affect the final print quality.

Color Variations

Please understand that screen colors and printed colors may vary slightly.

Differences can occur because of:

  • Monitor or phone settings

  • RGB / CMYK color differences

  • Printing methods

  • Garment colors

  • Materials

  • Lighting conditions

Minor color variations are generally not considered a manufacturing defect.

Vehicle Wraps, Signs & Installed Graphics

For vehicle wraps, fleet graphics, signs, decals, and other installed products, customers are responsible for reviewing and approving applicable:

Artwork • Measurements • Placement • Colors • Vehicle Information • Final Design

Once production or installation begins, these products are generally non-refundable.

Any concerns regarding installation or workmanship should be reported promptly so we can review the project.

Shipping Damage

We offer $10 flat-rate shipping on eligible orders.

If your package arrives damaged:

Take photos before throwing away the packaging.

Please photograph:

  • The shipping box or package

  • Damaged areas

  • Product condition

  • Shipping label when applicable

Then contact us so we can review the issue.

Local Pickup

Local pickup is available at:

Signs Designs
81 Chestnut Street
Beachwood, NJ 08722

We recommend inspecting your order during pickup whenever possible.

Approved Refunds

If a refund is approved, it will normally be returned to the original payment method.

Please allow additional processing time depending on your bank, credit card company, or payment provider.

Original shipping charges may be non-refundable unless the issue was caused by an error on our part.

Need Help With an Order?

Please contact us before returning any product.

Signs Designs, DTF Transfers & More
Phone: 908-99-SIGNS (908-997-4467)
Email: SignsDesignsNJ@aol.com
Pickup: 81 Chestnut Street, Beachwood, NJ 08722

Our goal is to resolve legitimate production issues fairly while protecting the custom nature of the products we create.